Shipping: - I ship within 1-2 business days of payment. - U.S and International shipping are both available, with 7 different classes (prices). So please pick whichever method best fits your means; we aim to please. - Free U.S shipping is no longer available, except for samples. (It was really cutting into our bottom line)
Insurance: - If you would like extra insurance for a package, just let me know and I will add it. If a shipment is large (lets say over 2lbs) I will add extra insurance automatically.
International Buyer: - If you are buying from outside of the U.S, I will check with customs before shipping. If there is an embargo, or hold on an item, then I will notify you and we can proceed from there. *Fingers crossed no such issues occur*
Preferred payment is through PayPal, since it is so secure and reliable.
As for cancellations, just let me know asap. Hopefully before I ship your order.
Returns & exchanges
All items are eligible for a refund if they are deemed unsatisfactory, or not what you expected even after asking questions before ordering. Just let me know your reasoning, so it hopefully won't happen again.
If there are any damages or losses, please contact me asap! Then we can work on resolving the problem.
Thank you for visiting our ShetlandDelights Etsy site! If you'd like to learn more about where our products come from, feel free to visit our farm website ---> http://www.freddysfarmshetlands.com/