PROCESSING TIMES: Please make sure to check the processing time for the item you are about to purchase. The processing time does not include the time it takes once it's shipped (see below).
SHIPPING TIMES: It takes approx. 5-7 business days for Canadian and US orders and 6-10 business days for International orders to arrive. This DOES NOT include the time it takes to make your item. Please take this into account BEFORE placing your order. If you need pricing on expedited shipping please message us before placing an order.
Canadian and International packages do not include a tracking number. We can provide one for an additional cost, so please inquire before purchase.
US and International customers are responsible for any customs/duty or additional taxes required by your particular country.
Please be advised that we can not guarantee any delivery date. For an extra cost Canada Post offers "guaranteed" delivery service, however WE can not guarantee it. Please inquire for more information about this service.
Confetti Crown Party Design is not responsible for lost, stolen or damaged purchases once shipped.
Payment We accept Paypal and all major credit cards. We also accept Etsy gift cards.
CANCELLATION POLICY: after 48 hours once an order is placed and paid for, you won't be able to cancel it.
Returns & exchanges
Refunds and Exchanges
At this time we can only offer refunds on non custom items that are returned to us unopened in their original packaging. Your refund will be issued once we receive the items.
If your purchase arrived damaged please notify us immediately so we can find the right solution as soon as possible.
If you are unsatisfied with your purchase for any reason please let us know. We want you to love your party and will help in any way to make it perfect for you!
Please don't hesitate to contact us if you have any questions regarding whether your item(s) qualify for a refund. Your happiness is very important to us!
Shipping outside of Canada or United States
If you are looking to ship orders outside or Canada or the US, please message us and we can provide a shipping quote.