domestic shipping shall be via united states postal service first class/parcel post unless buyer requests otherwise. all domestic shipping is at a flat rate per item, and i may upgrade you to priority mail if i can, dependent on circumstances. international shipping is a flat $8 for the first item and $2 for each additional item, and will generally be at parcel or first class speeds. international buyers are responsible for any customs fees incurred, as i have no control over these.
please be aware that once an item is picked up by the post, any damage that occurs should be covered by a postal insurance claim. i do my best to pack things securely so that they will not break/melt/et cetera, but in all my time working in mailrooms and with sending out my own items, i've learned that unexpected issues do sometimes arise. if a package arrives damaged, and the postal insurance claim gets rejected, please send me photos so i can come up with a solution for you.
payment is expected promptly, and i will ship your item as soon as it is made and ready to go. returns are accepted within 7 days of receipt of item. buyer must pay return shipping. if you find you need to cancel an order, please let me know as soon as possible, and we will work it out. please feel free to send me any and all questions regarding these items. all items are handmade, and some small parts may move around during shipment.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
returns on non bath and beauty items are accepted within 7 days of receipt of item. buyer must pay return shipping.
custom orders are also generally not returnable.
if an item was damaged in shipping, please contact me so we can discuss possible options.
please be aware that some of my product images show multiple items. these images are meant to demonstrate what the item will look like. for build your own or customizable items, you may not get exactly what is pictured. please also be aware that different screens may show slightly different colours from what i have in hand. and, please note that the listing is for a single item unless the words in the description clearly state that the price is for more than one.