UK DELIVERIES: We use Royal Mail second class post and this service typically takes 2 to 3 working days.
We also offer an upgrade to an Express Service - there is an additional charge for this service.
Deliveries to the UK for larger items are for mainland UK only and excludes the Highlands of Scotland and Northern Ireland. We can provide a quotation on request.
We use Royal Mail International and DHL Express and for shipping worldwide
Royal Mail International Standard (previously known as Air Mail) takes 5 working days for Western Europe and 10 working days for the rest of the world.
DHL Express offers quicker delivery (2-3 days for the USA for example) but is more expensive.
**Customers are responsible for all import duties in their own countries.
**Remote areas - some areas of the world are remote and couriers apply surcharges for these area - eg some areas of Australia. We will contact you if a surcharge is due and you will have the option to pay the surcharge or cancel your order. Please contact us if you would like us to check the surcharge prior to placing your order.
PAYMENT: We accept debit and credit cards, Paypal and Esty gift vouchers.
LEAD TIME: All orders will be despatch within 1 to 2 working days of placing your order unless stated otherwise. Orders with engraving will require an extra two days.
CANCELLATION: Please contact us as soon as you are able if you need to change or cancel your order and we will do all we can to help. Orders cannot be cancelled once despatched but please see our returns policy.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
RETURN OF GOODS: We do our very best to describe our products in detail and to provide photographs to help you make your choice. If, however, you need to return the goods then please contact us within fourteen days and you will be able to return them to us. Please return the goods unused, in the same condition that you received it and in the original packing. To return your product, you should mail your product to: Dancing Mole The Boiler House, Dean Hill Park, West Dean Salisbury SP5 1EY. On receipt of the goods we will refund the cost of the goods and carriage charges to you. You will be responsible for the carriage costs to return the items.
MISTAKES: If we have made a mistake with your order then please contact us within fourteen days and we arrange to have the mistake corrected.
DAMAGED GOODS: If your order arrives and the outer packaging looks damaged then please do not sign for the goods until you have opened and checked the delivery. If items are damaged then please refuse the delivery and contact us - we will arrange for a replacement to be despatched.
PERSONALISED ORDERS: Please ensure spellings of names and messages for engraving are correct when you place an order since we are unable for provide refunds on these items. Of course, we will provide a replacement or refund if we have made as mistake (we undertake a number of checks to avoid this).
GIFT MESSAGE: We are happy to add a gift note at no extra cost - just leave the message to be included in the 'Note to Seller' at checkout.
GUARANTEES: All products are guaranteed for 12 months from date of purchase. Some items have longer guarantees and this will be stated in the product description should it apply.
REDUCED SHIPPING COSTS We offer reduced shipping costs when buying more than one item - this will be listed as you add items to your shopping cart.