Regular orders will be shipped within 1-4 business days after payment has cleared. If you would like to place a custom order please contact me first and we will discuss processing times. All orders will be shipped from Latvia using Latvian Post services. Although international delivery usually takes less than 2 weeks to most countries according to Latvian Post delivery times are: * EU: up to 1-2 weeks * US: up to 2-4 weeks * Elsewhere: up to 2-8 weeks Please note that there might be shipping delay during holiday time. Tracking number will be provided after product has shipped. Note that the default shipping option does not include insurance. Please contact me first if you require to add an insurance or you have other shipping inquiries. If you are an international customer please note that any customs, duty fees and taxes are responsibility of the buyer. Order will be shipped to your Etsy address so please make sure that you have your current address on account or contact me with the address change.
I accept PayPal payments, credit and debit cards, Etsy gift cards. Orders will be processed after payment has cleared. Unpaid orders will be canceled after 3 business days.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Customer satisfaction is important to me. If you are not happy with the product you received please contact me asap. I accept returns on unused items within 3 days of delivery. Before making a purchase please read the item description very carefully to ensure that it is the product that you are looking for. Shipping cost will not be refunded and you will have to pay for shipping to return the item.
Since all the items are handmade they might slightly vary from the one in the picture or each other. After you receive your order, I would love to hear from you. Let me and other customers know about your experience by leaving a review. But if you are not happy with your purchase please let me know first, because I'm willing to resolve any issues.