There are three different shipping option at checkout. There is first class mail that should take 1-5 days in shipping. There is also Priority Shipping ONLY - this will take 1-3 days in shipping, but will NOT be made any faster than the other orders. This is mostly to have insurance and better tracking on your order. And finally, there is Priority shipping AND production. This means you will receive 1-3 days shipping and we will get it out the door asap for you. If you would like any other shipping options, please let me know and I will get you a custom listing. (Examples: 2 day, overnight, signature confirmation, additional insurance, etc) If you package is lost, it is not my responsibility - you will need to contact USPS.
Returns & exchanges
As all of my items are custom made, the only time I am able to issue a refund is if I made an error on the order. I request that your initials be sent in monogram order (not initial order) and if you send them in the wrong order and do not check your proof, you will not receive a refund - so please check your proof! I also will not refund if you approve a proof that is not correct. Once it has been approved - that is what will be made. So please double check your proof. I want you to love your new item just as much as you do!
If your item is broken when it arrives or within 48 hours of delivery I will mail a replacement. But, you MUST notify me within 48 hours of when the post office shows your item as being delivered and I may ask that you return the item.