Your files will be available to download once payment is confirmed. Here's how.
For most orders upfront payment is required. However for items over $100 I can split the amount into two 50% payments. I will only dispatch after full payment is complete.
Returns & exchanges
Under the Digital Items Act I cannot give refunds on any digital files or patterns AFTER download. Please read description carefully before purchasing! All custom items must be signed off by the client before dispatch. All items are sent by registered mail so they should be traceable. If for any reason an item does get lost or damaged, I will offer a replacement before a refund and work to achieve a happy ending for everyone.
As these items are made to order, I will do my best to get your order out in time for Christmas, but I cannot guarantee delivery will reach countries like the USA in time (European delivery is generally faster) If this is unacceptable please do not order. If you have ordered without reading this, please send a message asap regarding cancelling Christmas orders. I cannot refund any orders for this reason after 24 hours of placing them!
Expedited shipping is available! Please get in touch to discuss tailoring your shipping needs :) ************
FAQ: Where do you ship to? Pretty much everywhere! I am based in Spain so European orders are faster than USA, but if you're unsure hit me up with your address and I will find a quote!
Do you have Pets? Yes, I come from a large family of animal lovers and I have dogs, ponies and a lorikeet. I sew in an enclosed room where no animals are allowed. My plush never leave the room unless they're in their shipping box. I am careful, but if you have severe allergies I advise you get in touch. :)
Do you smoke? Nope! I can guarantee your plush will be free of any smoke smell. I do occasionally meet with friends who smoke, and I hate the smell and won't enter my sewing room until after a shower and a change of clothes!
Do you take custom orders? Only for beanie sized plush now. I will not take any commissions for larger plush anymore.