Ready to ship orders will be posted within 3 business days of receiving the order unless stated otherwise.
UK are sent by Royal Mail First Class. Delivery takes approximately 1-2 working days.
European orders are sent by Royal Mail Standard International and take approximately 3-5 working days.
Orders to the rest of the world are sent by Royal Mail Standard International and take approximately 5-7 working days.
Shipping upgrades are available to upgrade your shipping to 'Tracked & Signed' which gives tracking information and is more secure. This does not reduce the delivery time.
'MADE TO ORDER' ITEMS:
Made to order items will be sent within the time frame shown on the item listing at the time of ordering, usually around 4-6 weeks. Rush order options are available, please see listing descriptions for full details.
All UK 'made to order' items will be sent via Royal Mail Signed. All international 'made to order' items will be sent via Royal Mail International Tracked & Signed. The same delivery times apply as to the standard shipping above.
CUSTOMS / TAXES:
Please note that if you are an international buyer you may incur duties or taxes at customs. Any costs relating to this are the responsibility of the buyer.
SHIPPING COSTS FOR MULTIPLE & MADE TO ORDER ITEMS:
If ordering more than one item, Etsy may estimate your shipping to be more expensive than it should be. In this event you will be refunded any excess shipping costs.
If you are ordering a 'made to order' item, shipping costs are based on the largest size. If you order a smaller size, shipping costs may be significantly reduced for international orders. If you would like an accurate shipping cost in advance, please contact me.
I accept payments by Paypal, Credit Card, Etsy Gift Card or personal cheque. For payments made by cheque, your order will only be posted once the cheque has been received and cleared. If the cheque has not arrived within 7 days of receiving your order I will relist the item.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please read product descriptions carefully. If for any reason you are not happy with your purchase, please contact me within seven days of receipt to arrange a return. Items must be returned within 14 days of purchase in their original condition and packaged carefully. Once these have been received a replacement or refund can be made. Please note that shipping costs are non-refundable (unless the item was faulty) and you will have to cover the cost of return postage. Due to the unique nature of some of my items a replacement may not always be possible.
Custom orders are non refundable.
If your item goes missing in the post, 20 business days from the delivery date must pass before issuing a refund/replacement.
There are a number of 'made to order' listings available in my shop. If these are not what you're after, please contact me.
I love the challenge of a custom order and to create the perfect item for a client. Please enquire for quotes. I can make books to any size required, in any colour. I can do printed title pages or print your photos into a hand bound photo book. Please see my website for more examples of my work: http://eloisebindery.co.uk
Most of my current paper stock for book covers can be seen here: https://www.flickr.com/photos/14832821@N08/sets/72157650422911449
Book cloth and thread colours can be seen here: http://eloisebindery.co.uk/swatches
Timescales for custom orders vary from a few days to several weeks or even months depending on the type of item, my current stock of materials and how many orders I have. Please enquire to get an accurate timescale.
Greeting cards can be purchased in large quantities at discounted rates.