I'm located in Portugal (Europe). As most items are made to order, your package will be sent within 5 days of your purchase (excluding weekends). If by any chance there is an unexpected delay, I will let you know. Please understand! I always ship by registered mail with tracking number. If you have any doubt, please don't hesitate to ask.
I accept Paypal, a safe and fast payment method. Please pay your order within 3 days of your purchase, or I'll have to cancel it. Thank you for understanding.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I always pack everything with care, but In case you notice something wrong when you receive your items, please let me know, so we can work things out. I'll be here to help you :) If by any chance a return must be made, I will only send the refund after receiving and checking the condition of the item. It must be in the same condition I've sent it, with no signs of use or damage. After you receive the item, you can only ask for a return within 5 days of receiving it. Return costs are supported by the buyer and non-refundable (including possible customs charges, if applicable). I'm not responsible for errors such as a wrong shipping address provided by the buyer, so please always double check your address. Thank you for understanding.