I ship SAME DAY if your order is paid by 12:00 pm Pacific time, otherwise orders are shipped within 1 business day of receiving payment, Monday through FRIDAY.
Most packages are mailed first class. Anything weighing over 16 ounces is shipped either priority or parcel post, whichever is less expensive to me.
Please note that international buyers are responsible for any all duties, customs fees and import charges that may be incurred by your own individual country/government.
Paypal is accepted as is Etsy Direct Checkout which allows you to pay via credit card of your choice OR Etsy gift card. All orders require full payment at time of purchase. Invoices included in packages.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please contact me directly if there is an issue with your order (i.e. damaged in shipping). Any items damaged in shipping will need to be properly documented and returned at no expense to the customer in order to receive a refund. You may be asked to provide photos of any damage before monies are refunded.
NOTE: Returns are NOT allowed on items purchased as NEW, SEALED, that you have opened upon receipt. All items must be in original (shipped) condition to apply for a return.
Your satisfaction is of the utmost importance to me, therefore I will work to resolve the issue.