Upon ordering, please include the following on the Wedding Unity Candle Sets:
Wedding Date Candle Color - White or Ivory Monogramming (if desired) Wedding Verse, Poem or Quote (if desired)
Since all items are hand made, please allow 1 to 2 weeks for production. Please consider this time frame when ordering for your wedding.
Once I receive your order, I will create your pillar candle and send a photo proof via Etsy convo for your approval before shipping.
IMPORTANT: If your wedding date is approaching and I have not heard back from you, I will ship without your approval. In those instances, I can accept no returns due to the customization of your order.
If you need a rush order, please notify us before ordering and we will try our best to accomodate your request. If you do not notify us before ordering, your order will be filled in the 1-2 week timeframe. Any rush orders needed in less than 2 weeks will incur an additional fee.
If, for any reason beyond our control, there are production or shipping delays, we will notify you immediately and update you on when your order will ship.
All items are shipped USPS Priority Mail.
We work hard to provide beautiful candles and accessories for your special ocassion. Thank you for choosing "Annie's Candles and More".
Payment through paypal at time of purchase. We will start creating your order as soon as we receive your payment.
Returns & exchanges
Customer service is very important to us. We want you to be happy with your purchase. Items are packaged very securely to help prevent damage. If, however, in the unlikely event that your product was damaged in transit or if for any reason you're not completely satisfied with your purchase, contact us within 10 days after receiving your item to arrange a replacement or refund. Shipping cost for returns and exchanges is the buyer's responsibility.
Once you approve a custom order, I cannot issue you a refund.
If there is an error or misunderstanding regarding your received order, I MUST receive the incorrect item(s) before I can issue a refund or a replacement.