All sales are final. No refunds, returns or exchanges will be given. If an item is damaged during shipping I will supply you with the information ( I insure all of my items for full value minus shipping fees) You file the claim supply the photos of damage and the post office will reimburse you directly. I take five picture of each item and love to answer questions or supply you with more photos. Any claims of damage must be submitted no later than 5 days after delivery receipt of the item.