I will happily ship straight to a giftee as well as include a personal note as requested, just leave me the info in the note to seller at checkout
LOST / MISSING PACKAGE : WE ARE NOT RESPONSIBLE FOR ANY MISSING / LOST PACKAGES. If your item is lost / missing in the mail, contact us and we will help as much as possible to locate it.
Returns & exchanges
Returns and exchanges are graciously dealt with on a case by case basis. There are no returns on any plants. I ensure that all plants leave in the upmost condition.
These are live plants. Therefore, variations in color, size and personality will occur. If there is any problem with your order, please let me know as soon as possible and include a photo. If you love your order (like I think you will), I'd greatly appreciate feedback on etsy
Please send a digital image of any damage within 48 hours. Root 31 is not responsible once a package has left our door, however we will do whatever is in our power to help make it right.
I am always here with open ears to any questions or concerns you may have. All returns are shipped at the expense of the buyer.
Thank you for supporting small businesses! I am always willing to hear your ideas about a custom order or wholesale inquiry.