If I were simply reviewing the product it'd be four stars as it's very cute and what I ordered. Unfortunately customer service was terrible. The item is a delicate and fragile plastic clipboard for a teacher. It arrived shattered and had been shipped in an envelope with one layer of bubble wrap. The seller assured me she'd remake it no charge but asked that I repay $5 to ship it. I suggested she wrap it in more bubble wrap and ask that she ship in a box. She agreed saying "I definitely will" and the "$5 includes a box." The item arrived the second time in an envelope wrapped in tissue paper. When I sent her a message about this she said the box was "too expensive" and she shipped it with what she had. Also the price she charged was for shipping and to remake the item. Extremely unprofessional I won't be ordering again.