All items posted in the UK will go First Class post as soon as funds have cleared. Sometimes it may not be possible for me to post on the same day, especially over a weekend, but I will post on the next working day. Upgrades to Recorded Delivery are available at cost to the buyer. This must be confirmed before purchase of goods. For orders outside the UK items will go via International Economy rate. If you would like International Standard rate please contact me and I will work out the additional postage costs for you. If for any reason I can send items out cheaper, I will refund the difference via paypal. Customs payments are the responsibility of the purchaser and parcels may be held at customs. There is nothing I can do about this.
No items will be shipped until payment has been cleared. Holiday deadlines will be posted, when necessary, in my shop announcement.
Returns & exchanges
Returns and refunds are eligible within 14 days. Items must be returned in original and unused condition. Return shipping is at the buyers expense. Personalised items, and items made to order, cannot be refunded or exchanged.
Where an item is to be custom made, I will give a estimated time scale for making and keep you informed as work progresses. I will not make or knit anyting that may be protected by copyright or trademark. I do not accept any threats. Any made will be taken seriously and will be reported to Etsy.