Please be aware that a minimum of 10 business days from the date of purchase are required for the creation of all orders. Another 3 to 5 days are required for shipping.
*All of our creations are shipped Priority Mail via USPS, with the exception of custom-made sugar flowers which are shipped overnight on the last day of the creative process to ensure that they arrive in good condition and with as little handling as possible.
*Items are only shipped to the PayPal confirmed shipping address.
*Our customers will be notified via e-mail immediately after item is shipped and will be provided with an estimated date of arrival.
We accept PayPal for payment.
If you do not have a PayPal account, you can still pay with your personal credit card through PayPal without having to establish an account with them. Please promptly pay for your item/s as soon as your Etsy transaction is complete.
If another method of payment is necessary, please feel free to e-mail me or convo me so that we can assist you.
Returns & exchanges
Cancelled orders will be considered on a case by case basis depending on the time and work already spent on your order, materials purchased, and loss of potential work by excluding other clients and orders to work on your order. Please be considerate when cancelling an order and please be prepared for a partial refund.
*All of our creations are made-to-order and therefore cannot be returned. However, if your creation is defective or arrives damaged, we will be more than happy to promptly replace if completely free of charge. Please consult with us on the very best decision for your exchange. Exchanges include either a return of the damaged/defective creation to us within 5 days OR an email with quality pictures of the damaged/defective creations. Please also include pictures of the outside of the box. We we will gladly provide you with a full refund including shipping costs or exchange it immediately, free of charge and with as little hassle as possible. If you are returning damaged creations, please ship to us in the original packaging. Similarly, if your order appears to have been damaged during shipping, please save all exterior packaging and contact us so that we may rectify the situation.
All of our edible creations are packaged with the greatest of care and wrapped in sanitary and food grade materials. It is extremely important to us that your order arrive to you in the same perfect condition as it left our shop and that it is perfectly safe to be placed on your cake or cupcake.
We guarantee your full satisfaction and look forward to serving you in the future.