We ship by FedEx with tracking included, usually within 2-3 business days of when you placed your order (excluding custom orders). We also insure everything! For international orders, please inquire through a message before buying so we can determine shipping costs for you personally.
We accept PayPal and all credit cards. Cancelling orders should be done so ASAP because processing only takes a couple days at most. Once an order is shipped, it cannot be cancelled, however it may be returned depending on the circumstance.
Returns & exchanges
Because we put insurance on everything, should an item arrive to you damaged or otherwise, you have two options: 1) ship the product back to us and get a full refund (minus shipping), or 2) ship the product back and we will remake it for you, no charge (just pay the return shipping). Please let us know how the item has been damaged ASAP so we can best accommodate you and future customers. If you are otherwise simply unhappy with your purchase, returns can be made within 7 days, and buyer pays return shipping. If you purchased a custom order, returns are not taken lightly but are considered. Please be sure to clarify every aspect of the product you want during the building phase of the order to ensure that it's what you want.
Custom orders: We are more than open to doing custom orders. We take the time to communicate with you thoroughly to make sure you get exactly what you're looking for.
Wholesale: We do not mass produce for wholesale. We can discuss talking about purchasing items to resell, but our pieces are made with a lot of effort and passion, which is why mass production is not something we ever intend to do in the full extent.