We cannot guarantee that December orders will arrive on time for Christmas. We currently ship via Canada Post. For other arrangements, please contact us at email@example.com
CUSTOMS FEES AND HOLD UPS: The Buyer is responsible for any customs fees that may occur and we cannot be held responsible for any orders delayed at the border.
Payment is due within 24 hours of purchase. We accept payments through Direct Checkout and Paypal. We also accept Etsy gift cards. For other possible payment arrangements, please contact us at firstname.lastname@example.org
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We want you to be pleased and satisfied with your purchase. If you are not satisfied with your purchase for whatever reason please contact us within 7 days of delivery. We will do our best to rectify the situation.
Custom orders are non refundable.
Contact us for custom orders. Custom orders are not refundable as they are made to order but we will communicate with you as we create the item to make sure we on the right track.