To assure prompt arrival and tracking information, I will ship within 3 business days of purchase on normal "in stock" items. Please verify items descriptions for custom order time frames. All items will be shipped at the least expensive rate via USPS, UPS or Federal Express. All purchase payments must be received before shipping.
International Buyers – Please contact me for shipping costs. I will work to get the best rate for your shipment. Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
I accept payment from most credit cards through PayPal. Your payment is expected at time of purchase. Your purchased item will be shipped within 3 business days of payment except with custom orders.
Custom orders will be created when all specific instructions have been made clear to both seller and buyer. This constitutes a contract to create a custom piece for your purchase. At the time of contract, Payment must be made and Shipping Date will be determined by the extent of the custom work required.
If you have made no payment or contact within 3 days after order agreement, the sale will be cancelled. If you do choose to cancel your purchase, please contact me ASAP.
Returns & exchanges
I do NOT accept refunds on custom orders. If the listing is noted as 1 available, it does not mean that it is ready to ship. Please take note of each listing to determine the time frame required to customize.
If you are unhappy with an item that you purchased from me that is not a custom order, please contact me within 7 days of receipt of item for a refund or exchange. I do not refund shipping costs going to or from, but I will refund the purchase price or exchange the item upon my receipt of the item in original packaging, in original condition.
Please notify me of your intent as soon as possible and verify return address. You must supply a tracking number and insurance on the shipment.
A deposit is required for all custom orders and will be determined at the time the order is placed. Many elements such as the design and custom work, are required prior to the actual materials being purchased.
Deposits are non refundable as they represent a commitment, by both buyer and seller, to the creation of a one of a kind unique product made to your specifications. Full payment must be received before shipment can be completed and shipped.