I ship as soon as I possibly can. sometimes it may take a little bit due to holidays and work schedule. I do try to be speedy.
For custom orders they are paid for in advance. No returns on items with names added or on lanyards with additional length. I will issue refunds on items if it wasn't what you wanted but not until I recieve the item. I also do exchanges on item if you recieved the wrong item.
Returns & exchanges
I issue the refund when item is returned. If it was paid in PayPal it's returned in PayPal. Otherwise I refund it to your card or through etsy.
Basic katears are $5 (without shipping) and include: a pair of fabric stuffed ears, alligator barrettes, your choice of ribbon, and your choice of a bell or a pom pom. Some Katears may cost more due to additional detail work or fabric. Pony ears are $12 (without shipping) and include: a pair of fabric and interfacing ears, alligator clips, if you want ribbon added it can be done by request only unless pictured on the listing. I can add length to lanyards. There is an additional fee for longer lanyards. Swivel hooks are available as a separate listing. If you have any questions feel free to contact me.
Additions and detail work can be added for an additional cost and can be negotiated.