WE SHIP TO YOUR ETSY ADDRESS Please make sure this address is accurate when you checkout to avoid mistakes in delivery.
SHIPPING NOTIFICATIONS We send out email shipping notifications with tracking info. This message goes to the email address on your Etsy invoice.
U.S. SHIPPING - We provide tracking info for every US order.
INTERNATIONAL SHIPPING - We can NOT give you an exact delivery date nor promise that your package will arrive by a certain day, as there are no guarantees made by the postal service due to possible delays in customs at the borders. We have no control over customs processing times. PLEASE ORDER EARLY IF YOU NEED YOUR ORDER FOR A SPECIFIC DATE. - International buyers are responsible for any import duties or additional charges. They are not included in the cost of shipping.
CHECKING IN ON YOUR ORDER STATUS - You can check your Etsy invoice to see if your purchase has shipped. This can be found by clicking your Etsy account's 'Purchases' button.
CA residents will be charged sales tax.
PAYMENT IN FULL Orders are processed and production times start upon receipt of full payment. If you pay with a paper check, it will take 3-4 days for payment to clear, sometimes longer.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Shipping costs are nonrefundable.
::: PAPEL PICADO :::
ORDER FULFILLMENT / PRODUCTION TIME Production times are stated in each listing description. However, during peak demand, we reserve the right to prioritize orders by event date. If you need your order before the official event date, tell us this in the 'Note to Seller' section of Etsy checkout.
YOUR EVENT DATE If your order is for a special event, include this date in the 'Note to Seller' section of Etsy Checkout.
RUSH ORDERS We do our best to accommodate rush orders, but never at the expense of our other customers. Please message us prior to purchasing. If we can accommodate it, we will let you know. Rush pricing is an additional 20%.
CAN I MIX DESIGNS/PATTERNS? You can mix patterns on your banners! You'd need to purchase from the different designs in the shop & let us know to alternate them when we string your banners. For example, if you liked AMOR FILETEADO and BOUQUET, you could buy them both & ask us to string them up together, alternating the designs. Put your instructions in the 'Note to Seller' section of Etsy checkout.
PAPER SAMPLES Free! We're happy to send them. Send us a convo with your address & the colors you'd like to see. It can take us up to a week to get the samples into the mail. Sample transit time is not included in order production time.
WHAT KIND OF MATERIAL DO YOU USE? We use tissue paper that is 100% Post Industrial Recycled Fiber content. It's not only eco-friendly, it's actually better quality. Recycled content tissue paper is thicker and stronger than standard gift wrap grade tissue paper... we also use unbleached cotton string and non-toxic, PVC -free adhesive. We can make plastic banners in bulk quantities. Send us an inquiry if interested.
AY MUJER reserves the right to photograph, post or sell any design that originates as a custom order, unless we agree otherwise.
We reserve the right to refuse service to anyone, and/or to cancel a sale if deemed to be in the best interest of our business.