Most orders will ship within 7 business days Monday through Friday. Custom orders will vary according to the estimated time frame which is given to you when a custom order is placed.
Shipping is USPS first class mail unless it is economically sound to ship priority mail. A shipping upgrade is available if requested at the buyers expense. The upgrade must be requested before the purchase is made so I can adjust the price and listing.
All items will be insured at the time of shipping, in the case of damage during shipping. If damage occurs, please send photos of the damage in the box and we will do our best to resolve the issue promptly. Photos are a must.
Shipping costs for multiple items are often not calculated correctly. If you are making multiple purchases I would recommend contacting me with the items you wish to purchase and your state and zip code so I can provide you with a better shipping rate.
Unless you indicate otherwise, orders will be shipped to the address you have on file with Etsy or Paypal. Please ensure the correct address is listed. Anything returned to me will result in new shipping charges, which will be the responsibility of the buyer.
If the item is a gift I will ship to the giftee as requested. Just leave me a note when you checkout. Multiple gift orders to more then one address will result in additional shipping charges. The discounted shipping rates (which are applied when purchasing multiple orders to one address) will not apply in multiple address situations. If you wish to purchase multiple items and send them to more then one location please contact me before purchasing or please purchase them separately and include a note with each separate purchase.
Shipping times: Please allow up to 2 weeks for domestic delivery (excluding Alaska and Hawaii) and 4-5 weeks for international delivery including Alaska and Hawaii. The postal service delivery times can vary depending on many different factors such as weather, holidays, etc.
INTERNATIONAL BUYERS PLEASE READ: There may be delays in shipping, as I'm in a rural area and international packages require me to travel. Be aware that any additional tariffs, customs fees, VATs, import fee, or similar, are the buyer's responsibility, upon the item's delivery. Also, shipping times can vary widely internationally. Delays are always possible. I am happy to ship to countries outside of the United States. If you are located outside of the US and wish to make a purchase please contact me with your address and the item that you wish to purchase so I can create a custom order with a custom shipping rate.
I encourage the use of Paypal or direct checkout for making payments. Please note that I will wait for all payments to clear before shipping. If the payment is delayed I will contact the buyer to see what the situation is and create a solution. However, if the buyer is unresponsive or unwilling to resolve the issue I reserve the right to contact Etsy Admin and relist the item. Prompt payment is encouraged, but I am certainly open to finding solutions to individual buyer's concerns. Please message me to let me know of any unusual circumstances.
Returns & exchanges
I hope that you enjoy your purchase. In the event that you do not please contact me within 3 days of receiving it and let me know why you are not satisfied and we will work out a resolution. Refunds and exchanges will be dealt with on a case by case basis. If eligible for a return then returns must be received within 10 days after contacting me. If an item is refunded or exchanged it must be returned in the same condition as it was when it was shipped to you. The buyer is responsible for initial and return shipping charges. For a refund, you MUST either return the item, provide IDENTIFIABLE photos of damage (not unidentifiable parts), or receipts for repairs. I cannot just take your word for it.
Custom orders are not returnable or refundable since they are made specifically for you according to your specifications.
Custom orders that require the customer to send me a personal item to complete an order are subject to cancellation if the buyer does not send the personal item needed to make the order in a timely manner (two weeks). Items that fall into this category include but are not limited to custom coasters made from photographs. Exceptions are if the customer is unable to send the items in a timely manner but maintains contact with me and requests a future date. If after 60 days the buyer has still not sent the items and requests a cancellation and refund the refund will be given minus the fees charged to me by Etsy and Paypal. These fees typically start at $1.74 and increase depending on what was ordered. In the case of an order that was paid for through Paypal the customer may also have to pay fees to received the refund after 60 days per Paypal's policies. I reserve the right to cancel an order if the customer does not send the items or respond to any conversations about the order.
Custom orders are welcome. If you see an item you like, but would like it in different colors or a new design please message me. Wood burned items (coasters, signs, etc) can be personalized with (most) photographs, drawings, etc. but require additional time. Please send me a message and we'll see what we can create together!
I will only use your shipping and billing address, and contact information to communicate with you about and to fulfill your order.