I almost always ship items by USPS. I try to use recycled packaging when possible, and I ship out after payment has been received on Wednesdays and Fridays. All packages are insured for up to 100.00, and have a delivery confirmation. Large custom orders or when shipping internationally there may be additional fees, I will let you know as soon as I know your location.
If you are picking up at our physical store, mention that in the comments section and shipping costs will be refunded.
Merchandise ordered from me to be shipped internationally is subject to the customs fees in your country. If your country prohibits a type of fiber items from being imported, that item will be cancelled.
Please pay within 24 hours if possible, using direct checkout or paypal. If items is not paid for within 4 days I will relist the item(s).
Custom orders may be available, convo or email me stacy@BeeLighted.com.
Returns & exchanges
Refunds are not available for wool, yarn, opened kits or patterns. Handcrafted items only if there is a defect in the construction or materials, but not if a wonderful pet or child shredded it. - sorry. Sometimes I am able to resurrect a feltie, please contact me. However, there will be charges for time, materials (if needed) and shipping. If it is possible for me to recreate, the item may only look similar, as they are handcrafted and no two are exactly alike.
If an item is damaged in transit, please follow the USPS return policy, and if I have a similar item available I may be able to exchange or refund your payment depending on what works best for the particular situation.
Return of custom items may be possible less shipping and possibly material charges on an individual basis. For a refund please contact me within 24 hours of receiving and make arrangements for return/exchange, return shipping to be paid by sender.
For wholesale, bulk order requests, or custom items, convo or email me with your request, company location, name and contact information.
Please ask me if you are looking for a particular color, blend, texture or fiber type. There are 100's of items in our physical location that are not yet listed online. Many times if an item is not in the store I am usually able to custom order many types of fibers, yarns and fleece and have it in just a couple of days.