We dispatch all orders upto £20 by first class post. Orders above £20 are sent by either Royal Mail Tracked or Recorded Delivery. Orders above £60 are sent by Special Delivery.
Please pay via Etsy or card over the phone (0203 417 6565, Mon-Fri, 9.30am -5pm).
Returns & exchanges
We want you to be completely satisfied with your purchase. All purchases made from our site (*with the exception of orders involving personalisation) are backed by our 14-day money back guarantee if you are not entirely satisfied with your purchase. If your goods arrive faulty or damaged, please email us (enclosing photos of the damaged product if possible).
We will refund the reasonable cost of your postage once we have received the goods at our warehouse. Any shortages or discrepancies should be notified to us by email or telephone within seven days of receipt of your order. Please confirm if you wish to receive the missing items or a refund. If you have ordered the wrong products or simply changed your mind, you can return goods to us within 14 days from the receipt of your goods, by contacting us via eBay message for returns details.
Any returned items must reach us in unopened, "new" condition with all original packaging present. Please ensure they are correctly packaged to make certain they will not be damaged in transit. No refunds will be made if the products are damaged upon receipt. Refunds for returned items will be made via Paypal. Refunds will be made to your account within 5-7 working days.
Personalisation - orders which are personalised are not able to be returned or refunded.