Orders ship USPS which averages 3-5 days. If you order an item on Friday I will not be able to ship and make your Monday deadline.
If you need a shipping upgrade please convo with me to request pricing. I am happy to provide other shipping options upon request. On average Next Day and Second Day Delivery run $18-$35 a service.
Dottie M Designs guarantees packages are placed in the shipping transit service. However, once in the hands of the carrier we do not take responsibility for the delivery of the shipment to you. All packages ship with shipping confirmation.
Order cancellation can be done on nap mat covers ONLY within 24 hours of placing the order.
Order cancellation does not apply to custom embroidered items that include; t-shirts, hats, blankets, buckets, jackets, scarves, mittens, bags, backpacks or embroidered cheer bows.
Returns & exchanges
There are no refunds or returns on custom made items.
Buyer will be charged an $8.00 fee for canceling an order. For nap mat covers you have 24 hours from time of order placement if you need to cancel the order. You must notify Dottie M by convo or e-mail that you wish to cancel the order before the 24 hour time expires from placing your order.
Order cancellations cannot be made on custom items such as t-shirts, hats, blankets, buckets, jackets, scarves, mittens, bags, backpacks or embroidered cheer bows.