Delivery for most orders will be sent in 1-3 days but for custom orders its usually within 3-5 working days via royal mail. I aim to get your orders to you within 7 working days.
For international delivers, orders will be sent via royal mail international standard postage, I aim to get them to you in 10 working days but it may take up to 30 days. If your order has not arrived after the 30 days please contact me. I also offer tracked postage, again via royal mail, this is a safer way to ship internationally but is a little more costly.
Some custom fees may occur when shipping overseas. Buyers are expected to pay any additional costs such as duties, taxes or customs clearance fees. Import charges can vary and I am unable to guess any fees which may occur.
If you have not received your parcel after 14 days, for UK orders please contact me and I will do my best to resolve the issue. Please leave 30 days for International shipping as mail can often get held up in customs.
I accept payment by either direct debit, pay-pal and also Etsy gift cards.
Returns & exchanges
I put a lot of trust in royal mail to get your package there safely but if for what ever reason, the package does arrive damaged I do offer a full refund up to 30 days after purchase, or I can send another one if you would prefer.
If there is any reason you are unhappy with your item or you simply change your mind you can return it up to 14 days after the date of receipt for a refund of the value of the item (excluding postage). Once I receive the Item I will process the refund the same day.
Earrings and custom/personalised items cannot be returned unless you receive them damaged. This also applies to sale items.
Please note that on making a purchase from Indra you are agreeing to the terms and conditions set out on this page.
I'm afraid due to strict shipping restrictions we cannot ship to India. Any orders placed which are due to be shipped to India will be refunded immediately.