Request a cancellation within: 6 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
#All orders are final. Orders cannot be cancelled or refunded once placed. If your items arrived damaged, you must take the pictures of broken item(s) within" 2 days" from delivery date(including the delivery date: I will provide the tracking number for US customers only) and send the pictures to me here on etsy. If I confirm the damages, you can ship the item(s) back to me( shipping fee is on you) then I will refund your money after I receive the item(s). Therefore, I recommend you to insure your items.
#For item lost in shipping transit; Please note that I dont have any control over lost in transit items but if the items never made to your home, I will do my best to help you out with the situation..I also recommend you to file it at USPS in those case. so dont get too stressed out!! I'll do my best to help :)
#For stolen items: After the shipping tracking number shows as "delivered", I will not refund any money if you claim your items were missing or stolen from your mail box etc. Because obviously I don't have control of your mail box security and it obviously shouldn't be my responsible. I feel sorry for you and sad as well if someone stole your packages from you but please note that this is my business so I cannot handle the case that is out of my scope so if you think someone is stealing your packages from your mail box, please report it to the police.
##For International Customers; International customers are responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country so you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays of weeks or months. All international orders will have full value declared on customs forms - no exceptions. Also please do not ask me to mark your item as a "gift". Because writing false information on USPS form can cause huge penalty on me so I will never do that for you so please note that I wont be able to mark as a gift or write lower price to the USPS form.
If you have any issues with your package, please message me on etsy and I will do my best to solve all the issues if its something that I can help!! ( Please do not message to my personal email address because I dont check it at all so the best way to reach me is messaging me through etsy ).
# Important# There are many minerals that contain either a high heavy metal content or can be toxic substances. Please handle them with care and wash your hands before and after handling the stones. Do not let your child or pet to play with the minerals because they might swallow the minerals.