Shipping is done through USPS Priority or First Class with delivery confirmation (where applicable). Packaging and transport to the post office can take (in addition to production time) 3-5 business days.
USPS is the most cost effective method at the moment. If you need items by guaranteed dates please contact me for other shipping options.
International orders may experience delays in delivery as packages go through customs.
Payment is accepted through Paypal, Direct Checkout and money orders. Paypal payments should be made within 2 days of purchase and money orders should be received within 10 days.
Returns & exchanges
I do not offer refunds or exchanges on underwear due to the intimate nature of these items. If you are unsure of how any of the styles will fit please email me for details, I'm happy to work with you to get a proper fit.
In-stock items may be returned, unworn, unwashed in new condition within 7 days of receipt. Refunds will be issued within 10 days of arriving back to me. Please contact me before returning items so I will know to watch for them. I offer alterations on my goods free of charge, with the exception of shipping charges.
Returns on Custom/Made to order items will be accepted within 7 days of receipt in new/unused condition for in-store credit, minus shipping. In-store credit is good for 90 days (from the date I receive the returned item). My goal is to provide you with goods you will love wearing! If you have any concerns let's talk... As a business model, I believe in open communication and love the personal format Etsy provides between makers and buyers. It is my practice to treat you with respect as the the warm-bodied human that you are on the other end.
Fabric swatches are provided upon request.
**Any color choices, sizing information and other requests appropriate for customizing your garments should be added at checkout, in the Note to Seller box**
**Hand dyed goods are dyed by me using human power, in an effort to keep practices more sustainable. Please note: Hand dying is an art, not an exact science... Variations and inconsistencies are qualities of hand dyed items, and are meant to be celebrated in uniqueness. Colors can vary from dye bath to dye bath and dye lot to dye lot... "Consistency is contrary to nature, contrary to life"... but should in no way detract from the quality of construction of your garment.
RE-DYES/OVER-DYES are always offered if your color didn't turn out as expected. FOR MORE CONSISTENT COLOR I offer machine dying with an additional cost of $5 per color. Email me for details.
Hand dyed items should be washed separately for the first wash. Dye is "fixed" but some bleeding is possible. Color tones will mostly even out with laundering. Swatches are shown in hemp or hemp blend fabrics which hold dye in more saturated colors than higher cotton or Lycra content. I am happy to send out color swatches if requested for a general idea of available colors.
FABRIC DESCRIPTIONS... (hand dyed items are done with non-toxic, fiber reactive dyes, fabric is preshrunk prior to cutting for a more accurate fit.)
**A note on HEMP: hemp fabrics start out a bit more coarse than higher cotton content fabrics, but stick with it over time and it wears in beautifully, getting softer with each use while maintaining its strength**
HEMP JERSEY: this fabric is a blend of 55% hemp/45% organic cotton. Soft, t-shirt like material, it has moderate stretch with mild recovery. This fabric will relax with wear. Very sturdy with some texture. Imported from China using ethical practices from start to finish.
STRETCH HEMP JERSEY: this fabric is a blend of 53% hemp/43% organic cotton/4% lycra. Very sturdy, medium weight with less texture than regular hemp jersey. Excellent stretch and recovery. *For in between sizes it is best to order one size down in this fabric*. Imported from China using ethical practices from start to finish.
STRETCH COTTON JERSEY: this fabric is a blend of 95% organic cotton/5% lycra. Very stretchy with good recovery. For in between sizes it is best to order one size down in this fabric. Very lightweight with a soft drape and silky feel. Milled in the USA.
ORGANIC PIMA COTTON JERSEY: this fabric is 100% organic Pima cotton, very high quality. Moderate stretch with mild recovery. Lightweight. Milled in the USA.
HEMP TICKING: 52% hemp/45% organic cotton/3% lycra. Woven fabric with texture, medium weight. Very breathable, soft and sturdy.