Domestic orders within the United Stated will be shipped via USPS first class mail, with tracking number. Shipping upgrades are available at check out if you prefer to have your items shipped priority mail or if you wish to add insurance to your first class packages.
International orders are shipped via USPS Parcel Post with tracking number. The usual delivery time is approximately 14 days. This will also depend on what country the package is going to and customs delays, it can take up to 30 days to receive your package.
Items will be ready to ship in 3-5 business days though I try to get them out sooner if possible. If you need an item quickly please message me I am happy to help.
Taxes and or VAT fees are the sole responsibility of the buyer.
Upon the unfortunate event that a package is lost, IvoryTowerSupply is not responsible for any replacements of lost items, or the shipping costs. However we will provide any information needed to locate the package.
We accept PayPal, direct check out, and Etsy gift cards.
Returns & exchanges
If for some reason you are not satisfied with your purchase, please contact me within 5 days of delivery with any problems and we will proceed from there. In the instance that a product is returned you will be refunded the purchase price, shipping is not refundable.