I ship using Canada Post within Canada and International. US orders will be shipped using Canada Post or USPS.
Please allow 7-10 business days for shipping within Canada. US and International shipments may take longer. Packages might get caught up at customs for US and international orders. Therefore, shipping times are unpredictable.
Bias tape and greeting cards will be shipped within 2-3 days of the order. Made to order and custom bias tape packages will ship within 1-2 weeks. If it is a large "made to order" or custom order, it may take longer.
** Duty and brokerage fees are the responsibility of the buyer. **
I will refund any overpayments on shipping of $2.00 or over
Payments can be made through PayPal, credit cards, debit cards and Etsy gift cards.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I am open to exchanges and refunds depending on the situation, but please let me know within 30 days of the purchase.
Made to order and Custom Order are FINAL SALE.
** Return shipping charges are the responsibility of the buyer. **
Please know that there may be colour changes due to different monitors.