Delivery of items is always by tracked postal services (Royal Mail Tracked & Signed, or closest variation) which include protection for loss and damage. This has an advised international delivery speed of 5-7 days to the countries I've listed specific prices for. Tracking numbers will be provided on shipping.
Very large items or orders may require the use of an international courier if the combined dimensions exceed 90cm, or a single dimension exceeds 60cm. In the cases of courier, a contact phone number may be required by the booking agency.
As costume parts, I send them as novelty costume items which are zero-rated for import tax in most countries to the best of my knowledge.
Returns & exchanges
Returns cannot be accepted for overseas (outside of the UK) orders. Refunds will be given with photographic evidence of manufacturing flaws or shipping damage.
Due to the potential for delays in overseas postal delivery, refunds due to apparent loss in transit will only be given once compensation has been received from the carrier. With Royal Mail services, claims cannot be started until 20-25 days past due delivery and may take up to 90 days thereafter to investigate and respond.
"Sold as seen", "production seconds" or "clearance" items are not eligible for return on the basis of manufacturing flaws.
Individual items may contain slight variations between instances such as minor detail skew, difference in colour shade or change of material brand/make used.
Please contact me for shipping damage issues as this will need to be taken up with the relevant shipping service to make a claim.
All materials are made to the best of my ability for light-duty costume and crafts use.