*Patterns will be sent in a link via email within 24-48 hours of receipt of payment if pattern not automatically available for instant download.
Non-Pattern, Non-Made to Order, Non-custom order:
*All non-pattern and non-made to order or custom order items will ship via USPS within 3 days of receipt of payment.
International Shipping & Customs Info:
*International shipping prices will vary depending on the country the item is being shipped to.
*Buyers are responsible for any customs and import taxes.
I accept payment by Paypal.
Made to order items and custom knitwear item time frames are as specified in each listing and require payment up front once the price has been agreed upon by the customer and once the listing for the custom order has been created. Shipping cost is not included in the price and will be an additional cost.
Returns & exchanges
*Due to the time and materials used, custom dye orders and made to order yarns and items are not returnable. I will do my best to replicate a custom request, but I reserve the right to decline a custom request if I don't think it is a possible color that I can achieve to your satisfaction. In that case, any monies would be refunded to you at that time. I will work with you to ensure you are satisfied with your order.
*Only yarns that are in original skein/cake, fibers, or items are accepted as returns BUT they must be sent back in the same condition as they were initially received or they will not be acceptable as a return. Shop owner has the sole discretion when accepting or declining a returned yarn/fiber/item based on its returned condition. **Please note that the customer is responsible for any shipping charges for yarn being returned and refunded.
*Patterns are not refundable but patterns are fully supported.
* As previously mentioned in my Welcome Message, the yarn that I sell as hand-dyed is initially purchased as bare yarn through a wholesaler and/or yarn shop. Unfortunately, I cannot guarantee that my hand-dyed skeins will be knot-free. I try my absolute best to inspect the 400 yd.+ skeins as thoroughly as possible prior to dyeing them, however, it can be difficult to spot a knot or knots. With that said, depending on how the yarn was dyed, the skein may or may not be re-skeined. I reserve the right to choose based on my discretion. I can guarantee that yarns that I spin will be knot-free as I can control that process from start to finish. With that said, should you be unfortunate enough to have purchased a hand-dyed skein of yarn with a knot in it and it bothers you, please contact me privately so that we can discuss the refund policy and resolve the issue as your ultimate satisfaction is my goal. **Please note that the customer is responsible for any shipping charges for yarn being returned and refunded.
*I will gladly work with you to customize a truly unique hand-dyed color-way. Please email your requests to: firstname.lastname@example.org.