~ TRANSFER INFORMATION~
This glitter transfer does not include the romper. It is an iron on transfer that you apply to any clothing of your choice.
The size of the transfer is 13cm (5" Wide)
~MATCHING DESIGN - BIG SISTER~
~ DISCOUNTS AVAILABLE ~
We are happy to discount larger orders and offer combined shipping. Please contact us for a quote.
~ HANDLING TIMES ~
Our handling times are 1-5 business days for most items plus postage time. If you require a rush order please contact us prior to purchasing.
We are locating in Australia and shipping times can vary. Shipping within Australia is 2-6 business days and for International customers please allow 10 business days. Items can also be held in customs which is outside of our control.
International orders do not include tracking unless requested at which time you will need to purchase the additional cost.
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Shipping & policies
We welcome buyers from any country but please be aware of shipping times and optional shipping costs.
We use Australia post to ship Internationally and both Australia post and Sendle to deliver our parcels within Australia.
Unless requested we will not issue a tracking number as this is only given at an extra cost.
Express shipping is always an option, please contact us first for a quote.
Shipping within Australia is approximately 2-3 business days
Shipping outside Australia is approximately 7-10 business days.
Shipping to Canada is extremely slow sometimes 10-20 business days- This is due to Canada Post and Canada's customs. If you require your order by a certain date and are located in Canada we recommend contacting us for a shipping upgrade that includes tracking and/or express.
These time frames above exclude our handling time - we generally require 2 days to make an item, sometimes in peak wedding season 3 to 4 days.
There is times where items can be held in customs and this is beyond our control. We do our best to pack and describe items on custom slips to ensure the quickest possible transit times.
Combined postage discount can be arranged for multiple purchases.
We will not start production on items until payment has cleared in full unless otherwise arranged with Hens HQ.
We will be charging GST on all Australian orders from 1st July 2017.
We have an administration fee of $2USD for all orders cancelled after the order is placed but production has not been started. This fee covers ours and our accountants time to refund you, adjust our stock levels and reconcile our accounts.
Returns & exchanges
- Custom or personalized orders
- Items on sale
Please make sure you spell your order correctly when requesting it as we will not refund if you have spelled it to us incorrectly.
No refunds will be given if the item does not arrive in time unless you have purchased express shipping and we have guaranteed in writing a date. We have specified approximate post times and if you need the item in a rush please request express shipping with a tracking number.
We accept returns if the item is damaged significantly in transit and you can show proof of the package and items when received. At this stage we will lodge an investigation with the postal service and advise you of the outcome.
We also accept returns if you receive the item and it is incorrect from your listing ordered.
Unfortunately we cannot accept exchanges as all our items are made to order.
Our production time is approximately 2 business days on printed sashes, this is really quick if you look at other custom made items online. Please factor this in to your time to receive the item.