All items are shipped to the address you have on your Etsy account. You are responsible for making sure your Etsy account address is correct and current. We are not responsible for packages shipped to Etsy accounts which are outdated or incorrect. If a package is sent back to us as undeliverable, it is your responsibility to pay for shipping again to your correct address. If your Paypal account and Etsy account have different addresses, we will use the Etsy account address. If you need the item shipped to an alternate address, please advise in "Note to Seller" section at the time of purchase.
Within the US: We ship USPS Priority Mail, First Class and/or however we can get the items to you safely, in the most timely manner, for the least cost. All orders are shipped in padded envelopes or boxes, depending on the quantity of stones. We carefully pack every item for maximum protection, and we are not responsible for lost or damaged goods caused during shipping. Please insure your order if you have concern. We can insure your package for you for an additional fee. For your protection, orders over $100 will require signature confirmation. Please convo us if you have any concerns about this.
International: We are happy to offer international shipping thru USPS. Tracking on international orders is not available with first class. Be aware! We are not responsible for packages lost in route or packages stolen off your doorstep! This has been an issue in the past. If you are at all concerned about receiving your shipment safely, please Convo us to upgrade your shipping option to priority (there will be an additional fee). If you Convo us saying your first class international package did not arrive, there is little we can do, except provide Etsy and/or Paypal with proof that we did send the package. Please please consider carefully before opting for first class. That being said, we have shipped first class international with very few problems over the last couple of years, so the odds are in your favor... if you like playing the odds :).
International First Class Orders generally take 21-28 business days depending on the country, but sometimes a little longer. If you opt to go Priority International, we can get a shipment to you in 7-10 business days, give or take.
About international customs fees and dues: As Etsy sellers, we are not privy to when, how or under what circumstances a customer's package may be subject to customs fees or import dues from their home country. These fees are set by the buyer's country, and the responsibility of these fees is with the buyer. The fees appear to be rather random. All packages shipped out via Etsy will have all proper documentation on the package, and 99% of the shipments reach their destination with no additional costs or fees.
We accept PayPal and credit cards through Etsy Direct Checkout.
CA residents are required to pay sales tax.
Returns & exchanges
We will accept returns if notified within 14 days of when the item is shipped, and the items are returned in original condition. We will refund the cost of the stones themselves, but not the shipping, and you will need to safely ship the items back to us. Once we receive the items in original condition, we will issue a refund for the items.
Please convo us if there are any problems with your shipment, so we can best help you with a satisfactory result.
To help make your shopping experience it's most rewarding and satisfying, we will take extra photos of specimens and provide whatever further information we can to help you feel secure in your purchase.