Shipping is processed with the United States Postal Service and all orders have a tracking number and insurance. Orders generally ship within 3-7 business days but may take 2 days to four weeks for delivery depending on the country. All orders are packed discreetly in plain boxes or mailing tubes with care and hand delivered to the post office. Every precaution is taken to ensure that there are no damaged or missing packages. In the event of a missing package please contact your local post office with the tracking number you were provided. If the package won't fit in your mailbox or if your neighborhood isn't very safe, you might want to leave a note for the postal delivery person with instructions for what to do with it. We are not responsible for stolen packages that are reported as delivered by USPS delivery confirmation. PLEASE MAKE SURE YOU HAVE PROVIDED THE CORRECT ADDRESS. WE ARE NOT RESPONSIBLE FOR RE-SENDING AN ITEM BECAUSE YOU MOVED AND FORGOT TO CHANGE YOUR ADDRESS WITH ETSY. *Please contact me directly to discuss shipping outside the US
We prefer ETSY Direct Pay and this is the fastest and most efficient way to pay and can be used with Paypal as well. All sales are final.
Returns & exchanges
Refunds and Exchanges We stand behind our glass 100%, and buyer satisfaction is of utmost importance. We want our clients to be completely satisfied, and we will do every thing in our power to assure that you are. If you are unhappy for any reason please contact us before using your piece. All sales are final. We offer store credit only. NO REFUNDS.
If you received a damaged item or an item that is not what you ordered, simply return the UNUSED item in its original, shipped condition for store credit. Any items which have been USED are NOT eligible for a store credit and will not be shipped back. *** Broken Items have to be Reported within 48 hrs of Delivery to Qualify for Credit. If anything arrives broken, please notify us within 48 hours of delivery so we can file an insurance claim with the shipping company and resolve the issue promptly.