Shipping is via Canada Post regular post, to keep shipping costs down. All orders go via surface mail, and are non-trackable outside of Canada, unless you choose to upgrade.
Should you wish to upgrade to an expedited/trackable option, please contact us, and we will create a custom listing for you - upgraded costs vary depending upon where you live. If you have already completed your purchase, and still wish to upgrade your shipping option, we can do so, as long as your item has not shipped yet.
Canadian orders that ship parcel post include a tracking number, at no additional charge.
Please ensure your shipping address is correct, before completing your purchase, including using your full 9-digit USPS post code, if applicable. We cannot be responsible for costs or delays, due to an incorrect address being provided.
All orders ship within three business days of payment, unless otherwise notified. Shipping in this area is not available on weekends or Alberta holidays; in this case, your order will ship on the next available business day.
How long does it take to ship internationally? Shipping times vary, depending on your location. Basic surface mail to Australia, for example, can take up to 9 weeks. Orders to the US can take anywhere from a few days, to a few weeks, and are usually in your hot little hands within 2-3 weeks of ordering. Upgraded shipping options are significantly quicker, and recommended, especially for overseas destinations.
Any questions I haven't answered? Please message me!
Etsy Checkout and Paypal are the only methods of payment available at this time.
If paying with PayPal, please ensure that the address on your PayPal account and your Etsy account match, otherwise there may be a delay in shipping. If they do not match, confirm your shipping address upon purchase.
Returns & exchanges
Returns are available, provided product is returned to our studio in the condition it was sent out, within 30 days of purchase. Considerations will be made for product that is damaged in transit.
If, for whatever reason, you need to make a return, it can be sent to the following address:
Please note that original shipping will only be refunded in the event that your received product is defective. We always make sure that items don't go out this way, so this is evaluated on a case-by-case basis. Return shipping cannot be refunded at this time.
Custom and bulk orders are welcome, and will be evaluated on a case-by-case basis. Please convo me with requests or questions!