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Returns & exchanges
Although we aim to make all our customers happy this sometimes goes wrong. if there is ever a problem please contact me directly through Etsy. We will refund only if the item is faulty. If an item is lost or damaged through transit for a claim to be made through Royal Mail as all items will be sent with a tracking number. Custom or personalised orders will only be refunded if the item is faulty. Unfortunately if you have not spelt a name correctly or have given the wrong date I can not be held responsible. If the fault is mine I will remake the item free of charge and get it sent to you as soon as I can.
Please message me through Etsy if you have any questions. I will try and make custom orders to your specifications and will be in contact with you throughout the design process.