The usual post out days are Tuesday and Thursday as a minimum and orders are sent via Royal Mail. Any orders placed after 12pm will normally be processed the following working day.
International delivery is by airmail and cannot be tracked or upgraded.
Please allow 3-5 working days for delivery in the UK, and 12 working days for international delivery, although the majority of the time, orders will arrive before this.
Any customs charges incurred are the sole responsibility of the customer, and the onus is on the customer to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. By placing an order you are agreeing to this policy.
I accept payment via Paypal or credit and debit cards, I also accept Etsy giftcards.
Returns & exchanges
If for any reason you are dissatisfied with your purchase please contact me, within 14 days of receipt, to arrange an exchange or refund. If your order is returned in perfect condition - still in any packaging - then I will provide a refund. It is the customer's responsibility to pay for the return postage.
In the unlikely event that your order arrives broken or damaged, please contact me within 7 days of receipt to arrange a replacement or refund. You will be asked to provide either physical or photographic evidence of the fault before a replacement or refund is issued.
Please contact me first before leaving negative feedback, as I will do all I can to resolve any dissatisfaction.
All images are copyright of Death by Tea and should NOT be used or reproduced without my explicit permission.
If you would like to send a card directly to the recipient, please contact me and I will happily write a personal message inside the card on your behalf.
If you are a shop and are interested in stocking my work, then please contact me and I can send a trade pack with all the relevant information.