To keep shipping costs as low as possible, I ship small items in a padded envelope with priority shipping. Also international items will be shipped from Germany, not from the Netherlands to save on shipping costs. International orders mostly take 2-4 weeks, sometimes a little longer because of customs. Orders will go out once or twice a week considering my health and weather. Friday or Saturday is my usual shipping day for international orders.
Please contact me if you have any questions or special needs for you shipping.
Payment is due within 3 days after purchasing, if for any reason payment is delayed, please contact me. If I do not hear from you, your order will be canceled after 3 days.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If for some reason you are unhappy with your purchase, please contact me within 14 days after receiving your items. I will do my best to resolve any problems. Refunds are taken on a case by case basis.
Since I am in The Netherlands (Europe) on all sales Dutch law is applicable.