Shipping Methods: Orders will typically ship USPS Priority Mail, or UPS can be used if requested. We cannot accept liability for the failure of any carrier to fulfill a promised delivery time.
Payment for each item ordered through Etsy will be paid for in full before the item is produced and shipped.
Returns & exchanges
If a purchased item has been personalized, we do not accept returns or exchanges, unless we have made an error in the personalization. Please contact us with any issues or concerns so that we can decide if a refund or replacement is warranted.
On signs or items that are not personalized, 1. All returns must have prior approval. 2. Shipping and handling charges are non refundable.
If an item is received damaged, please contact us and send pictures of the damage. Customer is responsible for return shipping on the damaged item(s). We will issue a refund or send a replacement, however, the customer will be responsible for the added shipping.
We will send a proof of your requested personalization through the Etsy Convo connected to your order. Please be watching for our response to your order so that you can give us an approval of the proof in a timely manner. Products are typically ready to be shipped out in 3 - 5 days.
ARTWORK REQUIREMENTS If you would like to order multiple items with a "LOGO" engraved, you can send your Art files in vector format (.EPS, .CDR, .PDF file extensions are accepted). Ensure all supplied fonts within your design are converted to “curves” (Corel).
If you are unable to provide artwork in the requested format, forward your artwork to firstname.lastname@example.org and we will supply you with an estimate of our charges. Art proofs for your designs will be created and submitted for your approval.
A written approval by email or Etsy Convo will be required to approve art proofs. Failure to approve your art proof in a timely manner will delay your order.
We reserve the right to refuse to produce any design considered to be in poor taste or offensive.
TRADEMARKS AND COPYRIGHTS
The unauthorized use of trademarks and copyrights is illegal.
When placing orders with such designs: Lasers Edge Plus, LLC assumes that you have obtained permission for use. Lasers Edge Plus, LLC assumes NO liability for unauthorized use of registered artwork.
Lasers Edge assumes that permission is given by the client to use digital images of the completed products in any form for advertising purposes, whether it be print or website.