Goods are shipped with track and trace if the value of the goods exceeds 20EUR. This does cost a little bit more but gives you and me more security that your order arrives well! Orders below 20EUR will be shipped by regular post, without a track and trace. Belgium is too expensive to ship with track and trace for low value goods, let's hope that will a change in the future!! With multiple orders, orders can be shipped in one box, prices for that need to be calculated. Most of the times, we will overcharge a little and refund you the difference afterwards when it is in your favor!
The policy below applies goods sent with track and trace. If sent by regular post and you experience problems, please contact me personally!!
I am not responsible for lost items once they have been picked up by the post office. Good will be shipped between 1 to 3 business days, for holidays it may take a little longer to ship your item due to large amounts of orders to cover If you need your item urgent, please let me know and I will do my best to help as good as possible!
Every item is packaged to the best of my ability to avoid damage upon it's arrival to your home! If for some reason your item is broken or is the wrong item, please tell me and I will either send you the correct item, or refund your payment if proven to be broken upon arrival.
I do ship internationally but I am not responsible for lost items, this is the reason I send with track and trace. Please check with your local customs before purchase to make sure there are no issues. Due to customs, it sometimes takes a bit longer fot your item to arrive...
Make sure your shipping address is correct. I am not held responsible to double check with every customer that your shipping address listed is the correct one. If an item is mailed to the wrong address due to neglect on the buyers end to change their address, I am not responsible and refunds will not be given.
I accept creditcards and gift card. Paypal is possible as well! Cancelling is possible within 24h after ordering. After that time, your item is being prepared to ship so no refunds will be done. If your item appears to be broken upon arrival due to transport and it can be proven, please let me know. Maybe I can make you a new item for the same value or make a refund.
Returns & exchanges
If your item appears to be broken upon arrival due to transport and it can be proven, please let me know. Maybe I can make you a new item for the same value or make a refund.
I send with a track and trace, so I am not held responible for any losses. We can send with an insurance but the extra cost for that will be charged whenever your order is below 200EUR.
I love to do custom orders! Please send me a message with what you would like! Wholesale possibilities on request! Contact me for more details!