We ship out from Vancouver, Canada. We ship twice a week so, please allow 1-3 days for packaging.
Average Arrival Times (Not Guaranteed Times)
To USA: - Provider: Chit Chats Express (who deals directly with USPS) - Arrival Time: 3-7 days on average from the shipping date - Tracking: Yes
To Canada: - Provider: Canada Post - Arrival Time: 10-14 days on average from the shipping date - Tracking: No
To International: (destinations may vary) - Provider: Chit Chats Express (who deals directly with USPS) - Arrival Time: 10-14 days on average from the shipping date - Tracking: Yes
PRIORITY SHIPPING: If you purchase priority shipping, please keep in mind that the time frames listed (ie. 2-3 days) are not from the purchase date. They are from the shipment date, which is Mondays and Thursdays, except for weeks that have holiday Monday's in Canada. On holiday weeks, we ship Tuesdays and Fridays.
WRONG ADDRESS: The buyer is responsible for providing the correct shipping address. We will NOT reship or refund orders that were shipped to the wrong address.
INTERNATIONAL CUSTOMS FEES: The buyer is responsible for all additional fees that may be charged at customs. If you refuse to pick up your parcel because we do not want to pay the customs fees, WE WILL NOT REFUND YOU for your order. We are charged on our end for international orders (outside of the US or Canada) that are returned to us. Please check with your post office to find out how much you're allowed to spend without having to pay customs fees. We will not lie on the parcel to say that it is worth less than it is.
HOLIDAY ARRIVAL TIMES: Please note that cross-border or international shipping, especially around the holidays, can take anywhere from two weeks to a month to arrive, and in some cases even longer when unexpected delays occur at the border or with delivery. We cannot guarantee that an item will arrive before a specific date, as once it is shipped, the package is out of our hands.
MAIL THEFT: I'm sorry, we cannot be responsible for items that don't arrive at their destinations outside of the US, Canada, Australia and the U.K. as more mail theft and loss tends to occur.
If you still have not received your package AFTER FOUR WEEKS, feel free to contact us.
Paypal , Credit Card or Etsy Gift Card.
If you pay with an eCheck, please allow up to 7 days for the check to clear. Your mailing address does not become available to Etsy sellers until the check has cleared, so we cannot ship early.
Returns & exchanges
In case you are unsatisfied, please let us know before leaving neutral or negative feedback and we'll do our best to address the problem.
You can return an item within 30 days of purchase for a refund of the purchase price. Shipping fees are non-refundable.
Custom items ordered upon request are non-refundable. Hand stamped items are only partially refundable.
We do not offer exchanges.
If the buyer provides an incorrect address, we cannot be responsible for the lost item. Please make sure that you're address is 100% correct before submitting your order.