Your decorations or cookies will be shipped by USPS Priority Mail, which should arrive in 2-4 days from the date shipped. I wrap items carefully to avoid breakage, but they are delicate by nature and sometimes break. I will do everything in my power to make sure breakage doesn’t happen, but once they leave my hands it is somewhat out of my control. Orders for Saturday and Sunday events will ship on Tuesday unless a Monday shipment is requested. Broken items can possibly be refunded via the USPS insurance program, as I am not responsible for USPS errors. No refunds will be given for packages that were mailed on time yet not delivered on time, however, I will work with you on a future order discount should this unfortunate event arise. At this time I do not ship internationally.
Payment is required when your order is placed. At this time I accept PayPal, Etsy Gift cards and all major credit cards. Payment is due at time of purchase. Your order is not guaranteed until payment is made.
Custom orders are invalid if not purchased within 48 hours. Your payment secures your order and holds your date. After 48 hours I cannot guarantee that your date will be open or available. While I try to accommodate all orders, I also have a full-time job, so my time is tightly scheduled.
Returns & exchanges
Please understand that all items are made to order, and that the process takes several days. Being handmade, there will be slight variations in color and design, especially when dealing with wafer paper, which can vary in texture and consistency from pack to pack. If matching to an existing design or color requirement, I will make every effort to match colors as closely as possible, which might require extra processing time. Cancellations will always be fully accommodated if made at least 10 days in advance. If an order is cancelled fewer than 10 days prior to your due date, you will receive a store credit in the amount of your order. Because all items are made to order, there will be NO refunds or exchanges. If for some reason you are unhappy with your order, please contact me and I will work with you to try to rectify the situation.
All items are made with the highest-quality ingredients. My cookies and icing are both flavored with vanilla. The wafer paper is O-grade and Kosher. No refunds will be given for personal taste preferences. If you are unsure if you will like the taste, please order a sample.
Wafer designs are processed and shipped as quickly as possible.
I require 2-3 weeks’ notice on all cookie orders unless specifically noted on a particular item. Please convo me first to make sure your requested date is open. Your reservation will be held once payment is received in full.