Orders are sent to the address provided on Etsy receipt, unless otherwise requested.
Allow 3-5 working days for items to be dispatched (let me know if you need an item posted urgently and I will do my best to speed things up). If any temporary delays in the shipping process are expected this will be stated in the announcement section of my shop.
The listings' descriptions give details of postal service that will be used for shipping a piece.
I take the utmost care to wrap and secure pieces for their long journey to make sure they arrive safely.
Please note: Any customs charges or local taxes are the responsibility of the customer.
I accept PayPal payments, Direct Checkout for debit/credit card payments as well as Etsy Gift Cards.
You may use Pay Pal without signing up for an account (read this post to see how it works : http://www.etsy.com/blog/en/2007/how-to-pay-with-a-credit-card-and-create-a-paypal-account/ )
Purchased products can be shipped only after the full payment has been made.
Returns & exchanges
In the unlikely event of the piece has being damaged in transport please contact me immediately. There are a few ways to rescue the situation including an exchange of the piece for a similar one, voucher to the value of your purchase that can be used in my shop, refund of the full cost of damaged piece. (I need to ask the buyers to cover costs of shipping of the damaged piece back to me).
If you do not feel satisfied with your purchase, please let me know as soon as you receive it. You may return it in its original condition and packaging within 10 days of receipt for a full refund or exchange. (Shipping costs are to be paid by the customer.)
In any of these less auspicious for us situations please contact me as we need to work together to resolve the issue. I am here to help:)
Custom and personalised orders are very welcome. To avoid disappointment, please allow approximately 4-6 weeks for the piece to be prepared. The process of making felt takes time and good design does not like to be rushed. The full amount to be paid in advance before the work on a piece commences.
If you are purchasing a gift that is to be sent directly to the recipient, please make a note of the address at the checkout. I will make sure the piece is gift wrapped nicely and I will be happy to attach a note with the message of your choice.
Please, do not hesitate to contact me with wholesale enquiries.