I usually post every day Monday to Friday. Orders placed after 11am will normally be processed the following working day.
UK delivery is tracked using Hermes.
International delivery is by airmail and cannot be upgraded.
Please allow 5 working days for delivery in the UK, and 15 working days for international delivery, although orders will often arrive sooner than this.
I always send an email to advise when I have posted your order.
Sometimes things do go wrong with delivery which are out of my control... if you have not received your item within five working days (UK) of me posting it then please get in touch. For international deliveries please allow 21 working days.
I accept payment by Paypal or debit/credit card, as well as Etsy gift card.
If you wish to cancel your order please let me know as soon as possible. Once your order has been posted then a refund is only possible once the item/s have been returned to me in saleable condition.
Personalised orders cannot be cancelled once they have been made.
Returns & exchanges
If for any reason you are dissatisfied with your purchase please contact me, within 14 days of receipt, to arrange an exchange or refund. If your order is returned in perfect condition - still in any packaging - then I will provide a refund, less the outbound postage cost. Return postage is the customer's responsibility.
Personalised products can not be refunded unless faulty.
Please contact me first before leaving negative feedback, as I will do all I can to resolve any dissatisfaction.