Your files will be available to download once payment is confirmed. Here's how.
I accept PayPal payment in US Dollars. Payment must be made in full and have cleared prior to the item being shipped.
If you are having any issues with Paypal, please do not hesitate to contact me and I will attempt to assist you in anyway I can.
Returns & exchanges
NO RETURNS ACCEPTED ON PATTERNS
Please contact us if you have any issues. Each return is handled on a case by case basis.
Any returned item must be returned in it's original packaging or similar and must be mailed USPS First Class with Delivery Confirmation.
If for any reason your item arrives damaged, please contact me immediately. If you do not receive your package in a reasonable amount of time, please track the package prior to contacting me. If nothing shows on the tracking, contact me and I will see what I can do.
-Custom Orders- I enjoy working on custom/special orders. If you have a special request, please contact me via email or through Etsy Convo with your request and I will contact you within 48 hours to discuss the details.
Payment for special orders are the same as for "in shop" orders. A full payment will be required at the time I accept to do the project. If you decide to cancel a Custom order, you will be refunded 50% of the price of the item, plus the shipping payments.
Returns and exchanges on special orders are handled on a case by case basis.
-Wholesale- We gladly take wholesale orders. Please contact me for a pricing list complete witih minimums.
-Consignment- At this time, we only accept consignment from local shops. Please contact me for further details
-Feedback- We leave feedback in batches after items have shipped.
-Non-Payment- If you purchase something and change your mind before paying please let me know and I will cancel the transaction. I will NOT leave negative feedback for cancelled transactions.
I do leave negative feedback for buyers who don't contact me to cancel the transaction.
If you are having issues with Paypal or any other aspect of the transaction, please do not hesitate to contact me. I will work with you to accommodate your needs.
-Other- Yarn Obsession reserves the right to refuse a sale to anyone with a history of negative feedback and/or malicious behavior towards other Etsy members.
If you have any questions about any of my items or policies please do not hesitate to contact me.