Shipping is done through the USPS. Shipping time frames are based on the USPS times so normally the longest an item should take once shipped is 5 business days. Unfortunately sometimes items take longer and that is completely out of my hands as I can not control how quickly USPS transfers and delivers items.
If for some reason you do not receive your package and feel there may be a shipping issue please message me and I will try my best to help you figure out where your order is. However if you do not purchase tracking or priority mail shipping for your order I will not be able to locate it. All items are sent with my address on the return address label, so if it is unable to be delivered to you then it will be returned to me.
Only orders placed with the Priority Mail add on can be guaranteed to arrive before a certain time and insured if your package gets damaged or lost. If you do not purchase the priority mail shipping option, I am not responsible for anything that happens to your order once it leaves my hands.
If you give me an incorrect address and it is delivered to the wrong place you will have to pay fully again for me to send a replacement item. All items have a return address on them. If the item is returned to me then you will have to re pay shipping costs. Please make sure that you have checked your shipping address to ensure it is in fact correctly listed. If you need an item shipped to a different address once an order is placed please message me and I will make notes on the order.
Please note once again that I AM NOT RESPONSIBLE for orders lost in the mail if you did not choose the priority mail option. This ensures that your item is insured and will be tracked.
At this time decals are the only thing in the shop that is mailed without tracking as the postage for them is a stamp. If you want to be able to track your order you must purchase the tracking shipping upgrade.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
All sales are final due to the fact all of the items listed are made to order and I do not keep stock of items - it is very important to message me with correct information for monograms, names, and correct sizing - if I made a mistake on your order I will gladly fix it for you, but I can not be held liable if you send me the wrong, misspelled, or incorrectly listed monogram information. If you have any questions about the font style or concerns about your lettering please message me BEFORE ORDERING. Sometimes letter combinations are not as pretty in some fonts as they are in others. Also some monogram fonts are designed to create a shape like a circle, diamond, etc. this means the lettering is manipulated to create a shape - again not all letters look as pretty as others depending on their location and shape in the monogram. I do not issue refunds if you do not like the way your letters look when you chose the monogram style.
When applying decals the area must be smooth and very clean. I suggest cleaning with windex. After cleaning remove the backing paper and apply the decal. Smooth the decal over with a credit card a few times then remove the tape. All vinyl is made the same and sticks the same. Please make sure to read how to apply vinyl decals if you are unsure. ALL SALES ARE FINAL. If you have messed up applying your decal you must purchase another. I will not send you another for free. Thank you