All items are sent as printable PDF or JPEG files within 2-3 business days of purchase (although they are usually sent out within 24 hours).
**PLEASE check your spam folder if you have not received your product/proof within the above stated time frame.
Payment is accepted through Paypal and credit cards processed through Etsy.
Returns & exchanges
Due to the digital nature of the products at The Paper Giraffe Shop, we do not accept returns. If there is an issue with your item, please convo us immediately so that we can resolve any discrepancies. We want you to be completely satisfied with your purchase.
IMPORTANT SHOP INFORMATION. PLEASE READ BEFORE ORDERING
Please note that you are paying for our TIME to CREATE your printables. I maintain copyright of my designs but all licensed images (i.e. Elmo, Hungry Caterpillar, etc.) maintain the copyright of their original respective owners. Your design must include a personal photo and/or information. The digital files and cards I provide for these purchases are to be used strictly for personal reasons and not to be used in conjunction with any resale of the design or elements within the design. I do not claim ownership of character clipart or graphics. I do not sell character clipart or graphics, they must be included in the design with personal information and photos to be considered for permitted personal party use.
PLEASE NOTE Some businesses will not print unlicensed material. If you are using a print service, please make sure a copyright release is not required.
You may use the files you receive for PERSONAL USE ONLY. Production, file sharing and commercial use of the files are not allowed. You cannot resell the files or the finished product. All rights reserved.