Your order will be shipped through the United States Postal Service through a variety of options from Smart Mail to Priority Mail if expedited shipping is available. If you need your order expedited it can be arranged at an additional cost. We suggest insuring all packages just in case something gets lost. Just email me ahead of time and we will have to add insurance separately thru PayPal. The cost for insurance up to $500.00 will be an additional $4.60 charge.
The price structure is consistent with the overall weight and size of the orders placed. If you purchase several items, please convo to arrange combined shipping for your order. We are most happy to accommodate you. Please take into consideration the costs of boxes, packing materials, shipping and handling charges and the time it takes to ship the package. Silky Scents, LLC. is not responsible for lost or stolen shipments. No refunds will be made if your package is lost or stolen via any shipping method utilized, without paying extra for insurance or signature.
Please allow up to 3 business days for your order to be shipped, not including holidays or weekends.
If you prefer UPS instead of USPS, please contact us for an additional charge. Otherwise, Silky Scents, LLC. will determine the carrier, according to the weight and destination.
All major credit cards are accepted.
Returns & exchanges
Silky Scents, LLC. is not responsible for lost or damaged items shipped within the US or Internationally, through USPS (the common carrier used) or any other shipping method buyer requests, but would be more than happy to add insurance or signature at an additional cost. Shipments are not insured or asked for signature, unless insurance is requested and paid by buyer in advance. If buyer requests insurance or signature on purchased shipment, buyer is responsible for contacting the shipping carrier to recoup all losses. Do not assume insurance will be added to your shipment. Please allow up to a week for delivery of your package after it has left our facility. Silky Scents, LLC. is not responsible for delays caused by USPS or any shipping carrier.
All sales are final. Cancelations will be charged a minimum $5.00 fee if we haven't begun working on it. If your order and items have already been created and/or shipment has been created for your package, a Cancellation Fee of 20% of our total purchase price may apply, depending upon the work and time that has already been completed to create your order.
ALL SALES ARE FINAL. Any approved returns are subject to a 20% restocking fee and will not include the original shipping costs.
If you have a problem with your order, please contact us within 3 days of receipt and I would be more than happy to discuss your issues and do my best to correct any problems you may have. Please don't leave neutral or negative feedback without giving us a chance to make things right ~ Greatly appreciated!
For wholesale/retail or private labeling, please contact us for more information.