--It is the buyer’s responsibility to ensure that the importing and exporting requirements of your country have been met, failure to do so may result in seizure of your shipment. You are responsible for any customs tax, fees, or charges that might occur, you can contact your country’s customs department prior to ordering to find out what these fees / costs will be.
--We cannot and will not change the price of an order on customs information, or mark as gift. This is against the law and Etsy policies.
SHIPPING WITHIN INDIA
--We use courier services / logistics vendors such as DTDC, Fedex, and Professional Couriers. If you have a preference please contact us prior to placing your order.
--If orders are returned to us because we were not given a proper address or if the shipping company claims it was undeliverable for any reason, you will be required to pay an additional shipping fee, unless you would prefer to have your order canceled. If you have given us an improper address and would like the address updated, this may not be possible without having the order canceled and repurchased with the correct shipping address.
--Processing times are currently 1-3 business days.
--If you have placed multiple orders within one shipping period, contact us to have shipping fees combined.
--Cleosara accepts payment through PayPal and Etsy Direct Checkout. Cancellations must come in before shipment or you will be charged for the shipping.
Returns & exchanges
--You may return any item, damage free, within 7 days of receiving for a full refund, minus the shipping fee.
--If multiple items of the same listing are ordered they all must be returned for a refund to be issued, buyers are not permitted to pick certain items out of bulk (or multiple quantity/chosen at random) listings and return others unless agreed upon before purchasing. Example: if 4 cabochons are purchased, 4 must be returned.
--International shipments without updated tracking information will be given 30 days from ship date to return. International returns must purchase shipping with tracking information to prove it has been shipped, which in some cases can be expensive so please be aware of this before purchasing.
--Refunds can only be issued if we have received the item back. This is the same for exchanges. Buyers are responsible for contacting us prior to returning any items. If requested, you must provide a photo of the item/s being returned before shipping to prove they are free of damage, packing the item/s in the same manner they were sent (contact for specific instructions) and must send the tracking number to us immediately after it is shipped. Only after the item/s are returned damage free, the refund will be issued.
--Though we try our best to accurately depict each stone in our photos, colors may vary slightly from monitor to monitor depending on your settings.
--Please use caution and care when opening your order. Some items are small or fragile so we recommend unpacking on a flat, clean surface or somewhere where you do not need to worry about your new pieces being damaged or lost. Claims of missing items must be made within 24 hours of delivery. Please be sure you have checked all packing material before disposing of it.
--Please educate yourself properly before purchasing. Some minerals can be toxic, handle all specimens with care. If you are considering a stone to set in jewelry, be sure to research things like it's chemical composition and hardness. Please reach out with any questions you may have.
--Please view all photos and read full listing descriptions to get a good idea of the piece/s your purchasing. Weights and sizes are very close approximations, sizes may vary slightly due to the direction one may try and measure. We try to showcase damage in photos the best we can but if you are directly concerned about damages or flaws, please contact us prior to purchasing.
--As a buyer, you are fully responsible for thoroughly reading and understanding our listing descriptions and shop policies. By ordering from our shop you are agreeing to comply with all of our policies. We welcome all questions.